FAQ

ORDERING & PAYMENT

It is safe to provide my credit card and personal information online?

It is absolutely safe to use your credit card on our website. All sensitive information is transferred using the same encryption and physical security used by financial institutions.

What are the accepted methods of payment?


For online orders, we accept PayPal, Visa, MasterCard, American Express and Discover.

When will my order be invoiced?

Your order will be invoiced as soon as it has been placed.

Will I receive a confirmation for my order?

An order confirmation will be sent to you once your order has been placed.

What happens if a product is unavailable?

If an item is temporarily unavailable, you can still place an order for it. We will contact you once all the items in your order are available and ready to be shipped.

SHIPPING & DELIVERY

Do you offer international shipping?

Large canvases greater than 14" in height are shipped only within Ontario.

Shipping to outside of Ontario is possible with additional shipping fees. 

Baby canvases are shipped to Canada & USA.

How much are shipping fees?
$20 flat rate shipping fee within Ontario

 

How long is shipping?

2-5 days within Ontario 

Can my order be shipped to a PO Box?

Given the nature of our product offerings, we cannot ship to PO Boxes.

How can I check the status my order?

Please e-mail us at hello@goldfurnish.com

How can I modify or cancel my order?


Please contact us as soon as possible if you change your mind and decide to cancel or modify your order. We will be happy to provide you with suitable options based on the status of your order. Additional fees may apply to modifications being made to an order that has already been scheduled for delivery.

What can I do if I missed my delivery appointment?


Should you be unavailable for the scheduled delivery, another delivery fee may be charged for rescheduling or cancelling the order while the merchandise is in transit. Please contact us for more information.